diff --git a/src/components/insurance/AIDecisionStream.tsx b/src/components/insurance/AIDecisionStream.tsx
index b4a2dba..f4720a8 100644
--- a/src/components/insurance/AIDecisionStream.tsx
+++ b/src/components/insurance/AIDecisionStream.tsx
@@ -28,8 +28,8 @@ export function AIDecisionStream({
   threshold = 0.7,
   className,
 }: AIDecisionStreamProps) {
-  // Single-open accordion; newest (index 0) open by default.
-  const [openIdx, setOpenIdx] = useState(0);
+  // Single-open accordion; all collapsed by default (-1 = none open).
+  const [openIdx, setOpenIdx] = useState(-1);
   const escalations = decisions.filter((d) => d.confidence < threshold);
 
   return (
diff --git a/src/screens/Lead360Screen.tsx b/src/screens/Lead360Screen.tsx
index 9806626..3de3021 100644
--- a/src/screens/Lead360Screen.tsx
+++ b/src/screens/Lead360Screen.tsx
@@ -1,77 +1,24 @@
-import { useMemo, useState } from 'react';
+import { useMemo } from 'react';
 import type { ReactNode } from 'react';
-import { useNavigate, useParams } from 'react-router-dom';
+import { useParams } from 'react-router-dom';
 import { Ban, CheckCircle2, CircleDashed, Download } from 'lucide-react';
 import {
   AIDecisionStream,
   Avatar,
   Badge,
-  Button,
   Card,
   ChannelBadge,
   formatINR,
-  RupeeAmount,
   SegmentBadge,
   TimelineEntry,
   WorkflowStepper,
 } from '../components';
-import { ActivityForm } from '../components/form';
+import { LeadActions, STEP_BY_STATE } from '../components/activities';
 import { useQuery, useZino } from '../api/provider';
 import { useLeads } from '../api/leads';
 import { recordToLead, decisionToCard, auditToTimeline } from '../api/adapters';
 import { STAGES, ONBOARD_ACTIVITY_UID } from '../api/config';
-import { ACTIVITY_META, DISQUALIFY_STATES, STATE_NEXT } from '../api/forms';
-import type { LeadRecord } from '../api/types';
-
-/** Contextual next-step action for a lead, driven by its current state.
- *  Routed steps (Assign / Recommend / Documents) deep-link to their rich
- *  screens; everything else renders its activity form inline. Disqualify is a
- *  secondary action wherever it's valid. */
-function NextActionPanel({ record, onAdvanced }: { record: LeadRecord; onAdvanced: () => void }) {
-  const navigate = useNavigate();
-  const [showDisqualify, setShowDisqualify] = useState(false);
-  const state = record.current_state_name ?? '';
-  const next = STATE_NEXT[state];
-  const inlineMeta = next && !next.route && next.activity ? ACTIVITY_META[next.activity] : undefined;
-  const canDisqualify = DISQUALIFY_STATES.has(state);
-
-  return (
-    <div className="flex flex-col gap-3">
-      <div className="flex items-center justify-between">
-        <span className="text-2xs font-bold uppercase tracking-[0.06em] text-faint">Next action</span>
-        {canDisqualify && !next?.route && (
-          <button
-            onClick={() => setShowDisqualify((s) => !s)}
-            className="text-2xs font-semibold text-ruby-600 inline-flex items-center gap-1 bg-transparent border-none cursor-pointer"
-          >
-            <Ban size={12} /> {showDisqualify ? 'Cancel' : 'Disqualify'}
-          </button>
-        )}
-      </div>
-
-      {showDisqualify ? (
-        <ActivityForm
-          meta={ACTIVITY_META.disqualify}
-          instanceId={record.instance_id}
-          onSuccess={onAdvanced}
-        />
-      ) : next?.route ? (
-        <div className="flex gap-2">
-          <Button variant="primary" size="sm" onClick={() => navigate(`${next.route}?instance=${record.instance_id}`)}>
-            {next.label ?? 'Continue'}
-          </Button>
-        </div>
-      ) : inlineMeta ? (
-        <ActivityForm meta={inlineMeta} instanceId={record.instance_id} record={record} onSuccess={onAdvanced} />
-      ) : (
-        <div className="text-sm text-faint">
-          {state === 'Disqualified' ? 'This lead was disqualified.' : 'Lifecycle complete — no further action.'}
-        </div>
-      )}
-    </div>
-  );
-}
-
+import { DISQUALIFY_STATES } from '../api/forms';
 // Compact Indian currency for the small stat tiles, so large cover figures
 // (₹2,00,00,000) never overflow + get clipped by the card. Crore/lakh short
 // form above ₹1L; full grouping below.
@@ -82,13 +29,15 @@ function compactINR(n: number): string {
   return `₹${formatINR(n)}`;
 }
 
-function ProfileRow({ label, value, mono }: { label: string; value: ReactNode; mono?: boolean }) {
+/** A compact label/value tile for the Profile grid — fills the wide card width
+ *  far better than full-width key→value rows. */
+function ProfileTile({ label, value, mono }: { label: string; value: ReactNode; mono?: boolean }) {
   return (
-    <div className="flex items-center justify-between py-2.5 border-b border-border-subtle last:border-b-0">
-      <span className="text-xs text-faint">{label}</span>
-      <span className={mono ? 'text-sm font-semibold text-strong font-mono' : 'text-sm font-semibold text-strong'}>
+    <div className="min-w-0 rounded-md bg-slate-50 px-3.5 py-3">
+      <div className="text-2xs text-faint mb-1.5">{label}</div>
+      <div className={mono ? 'truncate text-sm font-semibold text-strong font-mono' : 'truncate text-sm font-semibold text-strong'}>
         {value}
-      </span>
+      </div>
     </div>
   );
 }
@@ -159,6 +108,8 @@ export function Lead360Screen() {
     : null;
 
   const issued = lead.stage >= STAGES.indexOf('Policy Issued');
+  const state = record.current_state_name ?? '';
+  const hasAction = !!STEP_BY_STATE[state] || DISQUALIFY_STATES.has(state);
 
   return (
     <div className="mx-auto flex w-full max-w-[1320px] flex-col gap-[18px]">
@@ -179,9 +130,12 @@ export function Lead360Screen() {
                 {meetingLabel ? ` · meeting ${meetingLabel}` : ''}
               </div>
             </div>
-            <Badge tone={issued ? 'success' : 'warning'} dot>
-              {record.current_state_name ?? '—'}
-            </Badge>
+            <div className="flex flex-wrap items-center gap-3">
+              <Badge tone={issued ? 'success' : 'warning'} dot>
+                {record.current_state_name ?? '—'}
+              </Badge>
+              {hasAction && <LeadActions record={record} onDone={onAdvanced} />}
+            </div>
           </div>
 
           {/* lifecycle stepper */}
@@ -211,16 +165,16 @@ export function Lead360Screen() {
       <div className="grid items-start gap-[18px] grid-cols-1 lg:grid-cols-[1fr_360px]">
         {/* MAIN */}
         <div className="flex flex-col gap-[18px] min-w-0">
-          <Card title="Next action">
-            <div className="flex items-center gap-3.5 mb-4">
-              <Avatar name={lead.owner} ai={lead.ownerAi} size={40} />
-              <div className="flex-1 min-w-0">
-                <div className="text-md font-bold text-strong">{record.current_state_name ?? 'In progress'}</div>
-                <div className="text-xs text-muted mt-0.5">Owned by {lead.owner}</div>
-              </div>
-            </div>
-            <div className="pt-4 border-t border-border-subtle">
-              <NextActionPanel record={record} onAdvanced={onAdvanced} />
+          <Card title="Profile">
+            <div className="grid grid-cols-2 gap-3 sm:grid-cols-3 lg:grid-cols-4">
+              <ProfileTile label="Owner" value={lead.owner} />
+              <ProfileTile label="Phone" value={lead.phone} mono />
+              <ProfileTile label="Email" value={lead.email} />
+              <ProfileTile label="Date of birth" value={lead.age ? `${lead.dob} · ${lead.age} yrs` : lead.dob} />
+              <ProfileTile label="Occupation" value={lead.occupation} />
+              <ProfileTile label="Annual income" value={compactINR(lead.income)} />
+              <ProfileTile label="Preferred language" value={lead.language} />
+              <ProfileTile label="Product interest" value={<Badge tone="accent">{lead.interest}</Badge>} />
             </div>
           </Card>
 
@@ -279,40 +233,23 @@ export function Lead360Screen() {
           </Card>
         )}
 
-          {/* Activity log + profile reference sit side by side — profile is
-              context, not a footer, so it reads next to the audit trail. */}
-          <div className="grid items-start gap-[18px] grid-cols-1 md:grid-cols-[1fr_300px]">
-            <Card title="Activity log">
-              {timeline.length ? (
-                timeline.map((t, i) => (
-                  <TimelineEntry
-                    key={i}
-                    actor={t.actor}
-                    ai={t.ai}
-                    action={t.action}
-                    time={t.time}
-                    tone={t.tone}
-                    last={i === timeline.length - 1}
-                  />
-                ))
-              ) : (
-                <div className="text-sm text-faint">No activity recorded yet.</div>
-              )}
-            </Card>
-
-            <Card title="Profile">
-              <ProfileRow label="Phone" value={lead.phone} />
-              <ProfileRow label="Email" value={lead.email} />
-              <ProfileRow label="Date of birth" value={lead.age ? `${lead.dob} · ${lead.age} yrs` : lead.dob} />
-              <ProfileRow label="Occupation" value={lead.occupation} />
-              <ProfileRow label="Annual income" value={<RupeeAmount value={lead.income} size="sm" />} />
-              <ProfileRow label="Preferred language" value={lead.language} />
-              <div className="flex items-center justify-between pt-3">
-                <span className="text-xs text-faint">Product interest</span>
-                <Badge tone="accent">{lead.interest}</Badge>
-              </div>
-            </Card>
-          </div>
+          <Card title="Activity log">
+            {timeline.length ? (
+              timeline.map((t, i) => (
+                <TimelineEntry
+                  key={i}
+                  actor={t.actor}
+                  ai={t.ai}
+                  action={t.action}
+                  time={t.time}
+                  tone={t.tone}
+                  last={i === timeline.length - 1}
+                />
+              ))
+            ) : (
+              <div className="text-sm text-faint">No activity recorded yet.</div>
+            )}
+          </Card>
         </div>
 
         {/* RAIL — live AI decision feed (manual refresh, no polling). */}